Project-Centred Innovation Programme Datasheet

Title: OA0410 Business Improvement Process

Objectives:             

1.       Provide an overview of good practice in Business Improvement/Innovation

2.       Assess opportunity to improve practices to client organisation

3.       Prioritise potential improvements

4.       Develop an action plan for immediate implementation

Contents:                              

1.       Company Goals

2.       Company Strategy

3.       Business Operational Audit

3.1.    Customers feedback

3.2.    Competitors

3.3.    Marketing feedback (barriers to success?)

3.4.    Quality (Rework; Yield)

3.5.    Timeliness (Time to Market; Customer Expectations)

4.       Marketing Situation

4.1.    Lifecycle

4.2.    Value Delivery

4.3.    Competitiveness

5.       Business Improvement Framework

5.1.    Setting Priorities

5.2.    Cultural Change

5.2.1.        Customer First

5.3.    Increasing customer loyalty/revenue

5.3.1.        Product/Service Quality

5.4.    Increasing business competitiveness

5.4.1.        Cost Structure

5.4.2.        Channel Strategy

5.5.    Increasing quality

5.5.1.        Quality Management System

5.5.2.        Process Management

5.5.3.        Continuous Improvement

5.6.    Business Fundamentals (Key Metrics)

6.       Action Planning

Format:

The programme format is designed to be a mixture of presentation, delegate inputs and discussion and action planning activities. The presentation agenda is configurable to meet the needs of the client. 

Duration:     

The workshop is designed to take a maximum of 3 days; depending upon the scope of the marketing activity under consideration and the number of delegates.

Who should attend:

Board Directors, Senior Business Managers and their Senior Line Managers.                     

Preparation:

Effective running of this programme depends upon, timely strategic input regarding company business objectives and goals, marketing information regarding industry sector and key competitors, customer feedback and sales perspectives, future technology perspectives.  

Key Measures:

A.      Clear understanding of company business goals and strategic imperatives for improvement.

B.      Improved understanding of company position in marketplace.

C.      Clear set of priorities and measures for improving business contribution.

D.      Improved understanding of innovative business processes and their application.

E.      Outline implementation plan.

Contact: ian@osborneassociates.com for information on prices and schedule.

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Last modified: 10/25/04